Technical Support

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Telephone technical support for all O'Brien Global Products software is available Monday through Thursday between the hours of 9:00 AM and 4:00 PM, and 9:00 AM to 2:30 PM Friday, (Central Standard Time).

If you need technical assistance with the "CoolCost " or "Refrigeration Loads" program ONLY !! Ask for Roger at;

830-620-7709

Or E-Mail Technical Support at support@obrienglobal.com for any software problem.

For assistance with ALL OTHER PROGRAMS call Paul Allen. He does not handle any questions in regard to the "CoolCost" or "Refrigeration Loads" program.

972-289-0942

For Paul if you get a recording, you may leave your name, number and a brief description of your problem and what software you are using or call back at another time. Paul will call you back if he's not immediately available when you call. Paul keeps later hours than the main office, so leave a message if you get a recording.

Or E-Mail Technical Support at support@obrienglobal.com for any software problem.

Register & Unlock Software On-Line

Want to register or unlock your software online? Just (click here)

Updates

We now have FREE online updates for our entire line of software.

(Click here for product updates)

QuickLoads Pro "Normal" Default Settings for NJ

In an effort to help New Jersey Contractors tailor the default settings of Quickloads Pro to the P.S.E.G. requirements for Man.J-7 loads to meet the Utility rebate requirements, O'Brien Global Products, Inc. in cooperation with P.S.E.G are suggesting contractors refer to the following settings. To download a PDF file of these settings (click here)

Manual "J" Letter

Some Utilities, Municipalities and other inspection governing entities request you give a letter stating what our software is based on. To download a PDF file that you can print out (click here)